Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name
• Phone number
• Email address
• Project location
• Project type
• Approximate built-up area
• Expected project start timeline
• Architecture, structural design, elevation or interior design requirements
• Other information you provide when communicating with us
• Information submitted through website enquiry forms
• Information submitted through advertising lead forms, including Facebook or Instagram lead forms
• Information provided through WhatsApp or other communication channels

Depending on how you interact with our website, we may also automatically receive limited technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring source
• Approximate usage information
• Cookies and similar technologies

We only collect information that is reasonably relevant to the purpose for which it is collected.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries
• Contact you regarding your project requirements
• Provide quotations and proposals
• Understand your architectural, structural, construction or interior requirements
• Schedule consultations or site visits
• Provide requested services
• Communicate project-related information
• Follow up on enquiries and requests
• Improve our website, services and customer experience
• Understand website and advertising performance
• Prevent fraud, misuse or security issues
• Comply with applicable legal and regulatory requirements

If you submit an enquiry through an advertising platform such as Facebook or Instagram, ARCHINEERS may use the information provided to contact you regarding the enquiry and the services requested.

3. Lead Generation and Advertising

ARCHINEERS may use online advertising platforms, including Meta platforms such as Facebook and Instagram, to promote its services and receive enquiries.

When you submit a lead form through an advertising platform, the information you provide may be shared with ARCHINEERS by that platform.

We may use that information to:

• Contact you about your enquiry
• Understand your project requirements
• Provide relevant information about ARCHINEERS services
• Prepare a quotation or consultation
• Follow up regarding your enquiry

The collection and processing of information by the advertising platform itself may also be governed by that platform’s own privacy policy and terms.

Users should review the privacy policies of the relevant platform where appropriate.

4. WhatsApp and Communication

If you choose to contact ARCHINEERS through WhatsApp, your communication may be processed through WhatsApp and its associated systems.

We may retain information contained in such communications where reasonably necessary to respond to your enquiry, provide services, maintain project records, or comply with legal obligations.

WhatsApp has its own privacy policy and terms, which govern its processing of information on its platform.

5. Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website usage, improve website performance, measure advertising effectiveness, and provide a better user experience.

Cookies may be used for purposes such as:

• Essential website functionality
• Website performance
• Analytics
• Advertising measurement
• Understanding how visitors interact with our website

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where third-party analytics or advertising technologies are used, their own privacy policies may also apply.

6. How We Share Information

ARCHINEERS does not sell your personal information.

We may share information where reasonably necessary with:

• Service providers supporting our website or business operations
• Hosting, infrastructure or technology providers
• Communication and messaging providers
• CRM or lead-management systems
• Analytics providers
• Advertising platforms
• Professional advisers where reasonably necessary
• Government authorities or law-enforcement bodies where required by applicable law

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business and project records, resolving disputes, and complying with legal or regulatory obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being used
• Request that we stop or limit certain communications where applicable

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

ARCHINEERS is not responsible for the privacy practices, content or security of third-party websites.

When you follow a third-party link, you should review the privacy policy of that third party.

11. Children’s Privacy

Our services are intended for general audiences and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

When we make changes, we will update the Effective Date shown at the beginning of this policy.

We encourage visitors to review this page periodically.